Terms & Conditions

Antique Jewellery Group
Tel: England: 0333 700 4500 or 0781 6444 256
Email:
enquiries@antiquejewellerygroup.co.uk
Web:
www.antiquejewellerygroup.co.uk

POSTAGE
Royal Mail Special Delivery

Goods will be shipped within 48 hours upon clearance of payment.
We ship 5 days a week.
Please note that we will only post items to the address listed with Paypal.

Postage within the UK, Gift Wrapped and with Insurance is £10.00
Postage outside of the UK ( Europe ), Gift Wrapped and with Insurance is £15.00
Postage to all other Destinations (America, Australia, New Zealand, Japan, 
China, and all other Far Eastern Countries), Gift Wrapped and with Insurance £20.00

FEDEX is £80 to Europe and America 
FEDEX is £100 to all other destinations.

It is our policy not to ship to Indonesia or use any Escrow Service.

PAYMENT
You can pay for your order by Credit Card, Debit Card, Paypal, Cheque, BACS or Cash. We accept payment in Sterling and Dollars.
It is safe to use your credit card with ourselves. We use a secure server for inputting your details and have made every precaution to make your transaction secure. Alternatively you can call us on England: 0333 700 4500 or 0781 6444 256  and submit your order by telephone. 
Alternatively, email us at enquiries@antiquejewellerygroup.co.uk

LAYAWAY
Layaway is an agreement whereby we reserve an item for you until you have completed all the payments necessary to pay for your item.
As in most instalment plans the customer does not receive the item until it is completely paid for.
Our Layaway Plan is for items over £500.
We welcome Layaway payments and using the Repayment Calculator below you can be in full control of your Deposit amount and Repayment duration to suit your circumstances.
If goods purchased on layaway are later returned, or , in the meantime the customer changes their mind, a 15% restocking administration fee is applicable to cover our costs in re-listing and re-marketing the item.
If you wish to take advantage of our Layaway Scheme please call us on 0333 700 4500 or email us at enquiries@antiquejewellerygroup.co.uk

DELIVERY
Most orders are processed within 24 hours. You can call us on England: 0333 700 4500 or 0781 6444 256 if you wish items to be sent next day guaranteed.
We ship 5 days per week.

PRICES
We will ensure that the price of goods and services we are offering are clear and easily found. That means that the price is clearly seen and no hidden extras such as taxes.
A postage delivery charge is added to each sale, see above.
The price you pay is displayed on the website at the time we receive your order, however, while we try to ensure that all prices on our website are accurate, errors may occur, In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund.

REFUNDS
As this purchase has been made through the distance selling methods you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
Please note that we will only post items to the address listed with Paypal.
International returns will need to be clearly marked as a returned goods. Country of origin UK. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.
All items are sent by Royal Mail Special Delivery or Royal Mail International Signed For. In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted. 

RE-SIZING
The majority of our rings can be resized and this service is FREE.
If an item is to be resized this can take up to 7-10 days.
Once a ring is resized a refund cannot be offered but an exchange item is welcomed.

MISREPRESENTATION
Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.

We will not consider the opinion of any other 3rd party.
Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.

Any unauthorised testing will result in no refunds being made under any circumstances.

If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.

CONTACT DETAILS
Once an order is in place we will provide you with full contact details and address for correspondence.

Our Registered Office address is:-
The Antique Jewellery Group
C/O CWR
20 Mannin Way
Lancaster Business Park
Caton Road
Lancaster
Lancashire
England
LA1 3SW

Telephone : England 0333 700 4500 or 0781 6444 256